WHAT TYPE OF HAIR DO YOU SELL?
Virgin Hair Sourced from China 3-5 donors per bundle. Our top quality Virgin Hair is our most sold because of its affordable price point. This hair can last 1-2 years with proper care. Super soft to the touch and perfect for any style. It can be dyed up to a 27 and styled with heating tools. We recommend booking a professional for any chemical processing. Raw Hair Sourced from South East Asia Our luxurious Raw Hair is great for you, if you want the best of what hair can offer. Full from roots to tip and will last up to 3 years with proper care. All cuticles are aligned in the same direction to prevent any tangles. Raw hair in its finest can be lifted to 613 in one process, yet still durable and soft after chemical processing. Raw hair has virtually no frizz, no tangles, and minimum shedding.
HOW DO I KNOW WHAT SIZE WIG TO CHOOSE?
We make all of our wigs with an exact fit. Please use the photo above as a reference on how to measure your head circumference for your wig size. If you have longer hair ( past mid back), thicker hair, or measure between sizes choose the next size up.
HOW LONG WILL LACE LAST?
Lace sadly is not going to last forever and will shed over time, however it can be replaced to give your wig a new look. We offer lace replacement here. The time frame your able to keep your lace before replacing it will depend on if you install with glue or how you care for it at home. We do not recommend brushing or combing the lace while the hair is wet. Release any tangles from lace while hair is dry. Each strand is hand tied by a single knot onto the lace and is very fragile.
WILL MY WIG COME CUSTOMIZED OR WILL I NEED A STYLIST TO INSTALL?
All of our wigs come fully customized with bleached knots and completely styled. All you have to do is cut the lace, apply make up to lace (lace tint) that matches your skin, and your unit is ready to wear.
HOW CAN I PLACE A CUSTOM WIG ORDER?
THE WIG I WANTED SOLD OUT, WHEN WILL IT RESTOCK.
You can always custom order a remake (link to custom wig page) Send us an email and we can make the wig available to you at the same price. email@example.com
ARE THE WIGS GLUELESS? CAN I USE GLUE ON MY WIG?
All closure wigs are 100% glue less with a band and comb attached inside the cap for extra security. Frontal wigs come with a band in the box and not attached to the wig but a request in the notes and we can add the band to the wig. You can use adhesive on the lace if you choose but is not always needed.
WHAT DO I DO IF MY WIG IS THE WRONG SIZE?
Please use our measuring guide to ensure you are receiving the correct size wig. Before you cut the lace, try on you wig and check for the right fit. We do not refund but can exchange you wig within 30 days. Only if the lace is not cut we can exchange for the right size.
HOW LONG IS PROCESSING AND SHIPPING?
All custom wigs and preorder remakes have a 3-5 week processing time from date of purchase. Once wigs are complete a tracking info will be sent 1-2 business days. Bundles and lace have a processing time is up to 14 days. Ready to Ship order, tracking info will be sent within 3 business days. Once mail out, we are not responsible for any lost or stolen goods once received by mail carrier. Please refer to tracking info sent for all shipment updates or call USPS 1(800) 275-8777 for help.
CAN I EXPIDITE MY ORDER?
Yes! Please email us with your order number and name. We will try to accommodate you if we can. firstname.lastname@example.org
CAN I PICK UP MY WIG/HAIR?
Yes! You can just add to notes and pick up at the salon. Pick up address
CAN I GET A REFUND OR EXCHANGE MY ITEM?
Due to the nature of the items, ALL items are non-refundable under any circumstance. However, our goal is to make sure you are completely happy with your order. If there is problem with your order and it occurred on our behalf, we will work diligently to fix it. Please email us with any questions or concerns at email@example.com